Register with Vaanster

Client at Vaanster

1. Register your property

Congratulations on your new home! To start using our energy services, you need to register your property with us before the key handover and create a 'My Vaanster' account.


When registering, you'll be asked to provide the following information:

  • Personal details
  • Date of key handover
  • Don't worry about the meter reading; we can remotely read it.

Once you've registered your property on our website and we've successfully processed the registration, you'll receive a confirmation email, including your customer number.

2. Create a 'My Vaanster' Account

With your customer number, you can easily create a personal 'My Vaanster' account. With this account, you can easily view and update your information such as:

  • Your consumption
  • Your invoices and supply contract
  • Your advance payment amount

Advance Payment Invoice

At Vaanster, you pay a monthly advance payment invoice for the following month. If you've just moved in, you'll receive two advance payment invoices for the first month: one for that month and one for the next. After that, you'll receive one advance payment invoice every month for the upcoming month.

Practical Tips for Underfloor Heating

Underfloor heating works differently from regular radiators. Here are some tips:

  • Our system ensures an even temperature in your home. Note: underfloor heating takes longer to warm up than traditional radiators. Therefore, we advise against lowering the temperature at night or when you're away. Be careful when drilling or screwing into the floor, as the underfloor heating is just underneath.
  • If you accidentally hit a pipe, unfortunately, you'll have to bear the (usually expensive) repair costs yourself.
  • Some floors work better with underfloor heating than others. Usually, a stone floor works best. With carpet or wood, the heat emission may vary depending on how well the floor conducts heat.
  • Consult the seller when choosing a new floor and inform them that you have underfloor heating. To optimize the underfloor heating, enough floor space must be kept free. It is advisable to keep at least 40% of the floor clear of furniture.

Want to Know More?

Check out the frequently asked questions. Through the homepage, you can also find more information about the installation in your building with the help of your postcode."